Customer Fulfilment & Logistics Coordinator

At Zeelandia, we’re excited to be recruiting a Customer Fulfilment & Logistics Coordinator to join our fantastic team. This is a brilliant opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and colleagues, and takes pride in ensuring orders are delivered accurately, efficiently, and on time..

As a key member of our Customer Fulfilment team, you’ll play an essential role in coordinating customer orders, managing logistics activities, liaising with transport providers, and working closely with internal departments to deliver an outstanding customer experience. You’ll be highly organised, detail-oriented, and able to balance multiple priorities while maintaining excellent service standards.

What really makes Zeelandia special is our genuine commitment to our people. We don’t just talk about wellbeing, we live it. Our holistic approach is underpinned by a wide range of supportive policies covering areas such as mental health, cancer support, miscarriage, menopause, carers, domestic violence, fostering and volunteering, ensuring our colleagues feel supported through every stage of life.

Our values sit at the core of everything we do. We believe in acting with integrity and respect, taking ownership, and going above and beyond for each other and our customers. We encourage innovation that has purpose, support those who champion positive change, and are driven by a genuine passion for success, balancing high standards with a supportive, inclusive approach. If these values resonate with you, you’ll feel right at home at Zeelandia.

Alongside this, we offer a strong wellbeing and engagement culture, including onsite Mental Health First Aiders, regular speaker sessions and coffee mornings, annual NHS health checks, flu jab vouchers, and eye care support. Our Employee Assistance Programme provides free counselling, resources, and access to a dedicated menopause coach, complemented by our Grocery Aid partnership, offering additional emotional, practical, and financial support for you and your family.

We’re also passionate about helping our people grow, with access to internal and external training, development opportunities, and mentoring. Our inclusive culture is supported through active working groups, including DEI and employee involvement forums.

Beyond the day job, we bring people together through company events, recognition schemes such as our Core Values Awards and Long Service Awards, and meaningful CSR initiatives, from Bake for Ukraine to supporting local communities, schools, and charities. With additional benefits including cycle-to-work and EV schemes, this is a role where you’ll not only build your career but feel part of something bigger.

If you're looking for a role where every day brings a new challenge, where customer service, order fulfilment, logistics coordination, and teamwork are at the heart of what you do, and where you'll be genuinely valued for the difference you make, we'd love to hear from you.

PLEASE NOTE

• This is a site-based role.

• We are unable to offer sponsorship or employ anyone requiring visa sponsorship now or in the future.

• No agencies please.

Raise and communicate purchase orders with Zeelandia countries in line with stock report vs forecast through 365

• Confirm products required for loading with Zeelandia branch and confirm loading plan and arrange transport accordingly

• Planning & organising tanker delivery for specific customers

• Liaising with Hauliers to arrange freight collection/Delivery arrangement of customs clearance where required

• Arrange transportation of items through DPD/DHL

• Arrange uplifts for transportation/customer damages

• File claims for any damage claims submitted by the customer

• Provide COC/COA where required

• Liaise with warehouse related to stock/deliveries/shipments

• Support during audits

• Answering telephone and redirect calls to the relevant departments

• Processing any stock adjustments

• Booking in stock aligning with batch numbers & BBE

• Maintain awareness of compliance & risk at all times (QA, GDPR, H&S, WTR,).

• Escalate any issues promptly to the Team Leader / CSM

• Assist CS colleagues in any areas required as workloads fluctuate

• Contribute to DEI, sustainability and wellbeing initiatives relevant to the role.

A balance of -

• Supply chain planning

• Logistics and customs

• Customer fulfilment

• Administrative support

Essential

• Digital/Systems: 365/CRM/ERP  at basic/intermediate minimum

• Compliance awareness: [H&S/QA] relevant to the role.

• Proven experience in (preferably) foodstuff stock fulfilment

• Skills: Customer management, data analysis (Excel/BI), problem solving, lateral thinking

• Clear written/verbal communication; able to respond to customers accurately and politely

• Experience in logistics/customs clearance stock management